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Knowledge & Answers

Frequently Asked Questions

Everything you need to know about EstateTrack plans, automated rent reconciliation, multi-currency support, and enterprise compliance.

How does automated M-Pesa rent reconciliation work?

When a tenant initiates a rent payment via M-Pesa STK push or manual Till/Paybill transfer, EstateTrack receives an instant callback from the payment gateway. Our two-witness tokenization engine validates the transaction ID and amount against the outstanding lease obligation before updating the tenant ledger in real time.

What are the 5 plan tiers and their capacity limits?

EstateTrack offers 5 scalable tiers: Starter (up to 25 units, 2 properties), Growth (up to 100 units, 8 properties), Pro (up to 400 units, 25 properties), Scale (up to 1,500 units, 80 properties), and Enterprise (unlimited bespoke units, custom property quotas, and guaranteed SLA agreements).

What happens when my free trial or subscription expires?

Your account enters view-only mode. All historical payment records, unit data, and tenant leases remain completely safe and intact. You can renew or upgrade at any time to restore full write and automation privileges.

Can I manage properties across multiple countries and currencies?

Yes! EstateTrack natively supports 249 ISO countries and multi-currency billing (KES, USD, EUR, GBP, TZS, UGX, etc.) with automatic regional tax formatting and localized currency symbols.

How is tenant and financial data protected?

EstateTrack enforces kernel-level PostgreSQL Row-Level Security (RLS) policies. Every database query is strictly locked to your landlord ID, ensuring zero data leakage across accounts.

Can my caretakers and accountants access the platform without seeing full financial records?

Yes. EstateTrack features granular role-based access control (RBAC). Caretakers can manage maintenance work orders and view tenant rosters without having access to landlord revenue accounts or bank settings.

How do tenant portals work?

Each tenant receives access to a mobile-friendly self-service portal where they can view rent invoices, download receipts, submit maintenance requests with photos, and pay via M-Pesa in one click.

Still have questions?

Our support engineers are ready to walk you through customized setup for your property portfolio.